Delivery - Payment
WE SHIP WORLDWIDE FROM EU
FOR ORDERS OVER 100 € SHIPPING IS FREE OF CHARGE.
WE SHIP ALWAYS BY REGISTERED AIR POST WITH SIGNATURE CONFIRMATION!
THERE IS NO OPTIONS CASH ON DELIVERY.
Please Always check the junk or spam Email folder.
- WE SHIP WORLDWIDE FROM EU
- We ship always by registered air post with SIGNATURE CONFIRMATION!
- For orders over 100 € shipping is FREE OF CHARGE.
- To find tracking number see picture number 2
- THERE IS NO OPTIONS CASH ON DELIVERY.
- Please always check the junk or spam email folder.
- For any question about your order or account always log in to your account and use the contact form. If you don't do this we will probably not get your message.
Important notice for buyers from Brazil and Mexico:
- If you please order in our store you agree that if your customs destroy the package or your package gets lost you lose the Right to the refund.
- If your package comes back to us for any reason you have the right to get a refund, but not for postage and you have to pay it both ways. The return postage is 2 Euro.
- If you place an order you agree with these terms and conditions.
Due to the coronavirus, some countries have banned the entry of mail from abroad.
If you order seeds and your country is not on this list, means you must wait until the coronavirus situation is normalized, SO PLEASE DO NOT ORDER IF YOU DONT HAVE PATIENCE. We have to add that these sending conditions change from day to day and that it will be possible to send them to your country in a few days. We monitor the changes and conditions of sending the post office on a daily basis and as soon as sending is possible for your country (if it is not on the list of possible sending) we will send your order. There is no need to send us messages asking when your order will be sent.
Please see the list of the countries where it can be sent:
BOSNIA AND HERZEGOVINA
THE REPUBLIC OF KOREA
THE STATE OF THE VATICAN CITY
THE UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND
Please read this section carefully:
1. Remember that we are sending the shipment as a recommended shipment (with signature confirmation) and that it can be given only by the one on whose the shipment is addressed and that it must be signed from this person.
2. Be sure to register a valid e-mail address. You will receive notification of your order on this e-mail address.
3. We also use Aftershipp that will automatically send you a notice of the current status of your order we sent. If it happens that the postman does not find you at home when delivering the item, you will also receive an email notification about it.
Keep track of your order using the tracking number (we cannot do that for you).
4. If you get a notification on your e-mail address "Delivery failure”, go to your post office with a tracking number and ask for your package (we cannot do it for you).
5. Do not order from our site if you want to receive a shipment in Post office box, or if you are not at home.
Do not make an order from our site and leave a message: "Leave the parcel at my neighbor's house if I am not at home (read 1.) (We cannot do it)."
6. If your package comes back to us, we need to pay a return shipping fee. This means that if you want us to re-send your package, you have to pay the return shipping fee as well as the postage for sending again.
7. Therefore, we emphasize that you are signing up with a valid email address, as well as always checking the Spam / Junk folder because your email filter might be set up so that our e-mail will end up in your Spam / Junk Folder.
8. If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries where is shipment currently located does not provide data.
We are not a post, so we cannot give you an answer where your parcel is located, even post cannot tell you this so long is shipment in transit.
We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.
9. I didn't get my package within the time given from post?:
If you didn't get your package, We can submit a request for investigation only after 30 days have passed from the date of sending. That's why we recommend Insured shipping.
10. Once we have sent your order, you will be able to find a shipment tracking number in your order history.
1. Standard shipping:
Dispatched within 7-14 business days. (In some cases, shipping delays may occur with a delay of 3 to 10 days. Especially during the season or after public holidays.)
2. Priority shipping:
Dispatched within 1-7 working days maximum. (In some cases, Dispatching from us delays may occur with a delay of 3 to 7 days. Especially during the season or after public holidays.).
This means orders with Priority shipping, will be first processed from our site. And not that you will get the order within 1-7 days (which is impossible!)
3. Insured shipping:
Value of order up to 150 €, secure shipping. This is the most secure shipping, and if post lost your package you will get your money back.
DELIVERY TIME GIVEN FROM POST:
EUROPE - EUROPEAN UNION: 3 - 20 DAYS
WORLDWIDE: 5 - 30 DAYS.
Delivery time depends on your location (the post is responsible for the time of delivery)
Here you can track your package:
For tracking number like this one RRxxxxxxHU you can track your order here: https://www.posta.hu/nyomkovetes/nyitooldal
For tracking number like this one RFxxxxxxHR you can track your order here: https://www.posta.hr/tracktrace.aspx?tracklng=en
For global tracking, you can track your order here:
Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.
Link for order tracking is sent to your Email "Package in transit", also you can find a tracking number in your order history.
CHECK YOUR SPAM/JUNK FOLDER
Shipping and handling costs will be calculated automatically when ordering, and the rate depends on the weight of the parcel and the country to which it is sent.
Please note that on Saturday and Sunday we do not process orders.
1. BANK ACCOUNT SEPA / IBAN-SWIFT-BIC
Please specify your order reference in the bank payment description. (Sample "PRISZTTWR") If you do not write an order reference, it can cause the problem so that we cannot find who made the payment... Always write ORDER REFERENCE.
2. PAYPAL / CREDIT CARDS
For PayPal, we accept only Euro, so if you want to pay with PayPal you must change the currency in the Euro. You can pay with a card even if you do not have a PayPal account.
CB (Cartes Bancaires)
Diners Club / Discover
4. TRANSFERWISE PAYMENT:
(Pay with Visa or Mastercard, should arrive in 4 hours.)
(Pay with Visa or Mastercard, should arrive in 4 hours.)
(Pay via iDEAL with your online banking details. Only available for bank accounts in the Netherlands. Should arrive in 4 hours.)
(Pay from your bank account via Trustly. For transfers from Spain, Finland and Estonia.)
SOFORT by Klarna
For payments from Russia in RUB please use only bank option "For payments from Russia in RUB ₽"
Our system will automatically cancel the order if we have not received bank payment within 7 days.
For payment with western union, we will wait 3 days, and if you do not pay within 3 days we will cancel your order.
Please always read here important notices (if there are any) to see if we maybe have the vacation or anything else in the time you ordered the seeds from us: Important Notices
Ordering products that are currently out of stock:
Some of the products that are not in stock and their quantity is limited, you can order. But you'll have to wait up to 30 days until we get the seeds from our supplier.
If you order other products that are available, along with products that are not currently in stock, your order will be sent only when we receive a seed that is currently not available and you have ordered it.