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Delivery - Payment

Delivery - Payment

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WE SHIP WORLDWIDE FROM EU

FOR ORDERS OVER 50 €  SHIPPING IS  FREE OF CHARGE.

WE SHIP ALWAYS BY REGISTERED AIR POST WITH SIGNATURE CONFIRMATION!

THERE IS NO OPTIONS CASH ON DELIVERY.

Please Always check the junk or spam Email folder.

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  • Security policy Security policy
  • Delivery policy Delivery policy
  • Return policy Return policy

To find tracking number see picture number 2

WE SHIP WORLDWIDE FROM EU

For orders over 50 € shipping is FREE OF CHARGE.

We ship always by registered air post with SIGNATURE CONFIRMATION!

THERE IS NO OPTIONS CASH ON DELIVERY.

 Please always check the junk or spam email folder.

Please read this section carefully:


1. Remember that we are sending the shipment as a recommended shipment (with signature confirmation) and that it can be given only by the one on whose the shipment is addressed and that it must be signed from this person.

2. Be sure to register a valid e-mail address. You will receive notification of your order on this e-mail address.

3. We also use Aftershipp that will automatically send you a notice of the current status of your order we sent. If it happens that the postman does not find you at home when delivering the item, you will also receive an email notification about it.
Keep track of your order using the tracking number (we cannot do that for you).

4. If you get a notification on your e-mail address "Delivery failure”, go to your post office with a tracking number and ask for your package (we cannot do it for you).

5. Do not order from our site if you want to receive a shipment in Post office box, or if you are not at home.
Do not make an order from our site and leave a message: "Leave the parcel at my neighbor's house if I am not at home (read 1.) (We cannot do it)."

6. If your package come back to us, we need to pay a return shipping fee. Which means that if you want that we re-send your package, you have to pay the return shipping fee as well as the postage for sending again.

7. Therefore, we emphasize that you are signing up with a valid email address, as well as always checking the Spam / Junk folder, because your email filter might be set up so that our e-mail will end up in your Spam / Junk Folder.

8. If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries where is shipment currently located do not provide data.

We are not post, so we cannot give you an answer where your parcel is located (even post cannot tell you this so long is shipment in transit).

We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.

 

DELIVERY:

1.      We will ship on the same or next business day after payment is done (except when public holidays).

2.     Delivery time depends from your location (the post is responsible for the time of delivery)

3.     Shipping and handling costs, will be calculated automatically when ordering.

4.     We also offer insured (value of order up to 130 €) secure shipping with tracking for eu.
This is most secure shipping, and if post lost your letter you will get your money back.


DELIVERY TIME GIVEN FROM POST:

EUROPE - EUROPEAN UNION: 3 - 20 DAYS

WORLDWIDE: 5 - 30 DAYS.

 

Here you can track your package: https://www.posta.hr/tracktrace.aspx?tracklng=en

If you made order like guest you can track your package HERE.
Link for tracking order is sent to your Email "Package in transit"
CHECK YOUR SPAM/JUNK FOLDER

NOTE: please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.

 

PAYMENT OPTIONS:

1. BANK ACCOUNT SEPA / IBAN-SWIFT-BIC

(Please specify your order reference in the bank payment description. (Sample "PRISZTTWR") If you do not write order reference, can cause problem so that we can not find who made payment...
Always write ORDER REFERENCE.)

1

2. PAYPAL / CREDIT CARDS

(you can pay with a card even if you do not have a paypal account) SEEDS GALLERY does not accept credit cards.

 

3. WESTERN UNION

here you can calculate the commission for western union: CLICK ME

 

4. BITCOIN

 

IMPORTANT:
our system will automatically cancel the order,if we have not received payment within 7 days.

For payment with western union we will wait 3 days, and if you not pay within 3 days we will cancel your order.

 

INFO/FAQ ABOUT SHIPPING STATUSES

Postal services - What does a data received through online track and trace system mean? – Clarification of mail status

International outbound mail – data on mail item before it leaves its country of origin:

  • Receive item from customer (Otb) – item received for dispatching by postal administration of origin.
  • Insert item into bag (Otb) – item ready for dispatching abroad. As a rule this event is the date of mail dispatching; next event concerning mail item follows after scanning the item at postal administration of destination.  

International inbound mail – data about mail item after it reaches postal administration of destination:

  • Receive item at office of exchange (Inb) – mail item received at the international sorting centre of the postal administration of destination.
  • Send item to customs (Inb) – mail item forwarded to relevant customs office for customs clearing procedure.
  • Retention reason: Invoice missing (Inb) – reason for retention: no invoice accompanying mail item
  • Awaiting presentation to customs commissioner – waiting for customs procedure.
  • Return item from customs (Inb) – item returned from customs
  • Send item to domestic location (Inb) – item sent toward addressee.
  • Receive item at delivery office (Inb) – item received at delivery post office.
  • Unsuccessful item delivery attempt (Inb) – unsuccessful attempt of delivery.
  • Deliver item (Inb) – item has been delivered.

Can a mail item be sent abroad by charging postage to the recipient?

 It is not possible to send a mail item abroad in this way. Postage should be paid by the sender. 

 

What if my mail item has not been delivered or was delivered damaged?

 A claim to international service concerning lost or damaged mail items for which a confirmation of receipt is issued (international hpekspres, registered mail, mail with declared value, parcels), should be submitted together with relevant confirmation of receipt to initiate the claim procedure.

The claim procedure can be initiated in any post office free of charge, within 6 months counting from the firs next day after handover of the mail item.

The claim procedure in international service is solved in the shortest possible time and must be completed at the latest within two months counting from the day when it was initiated.

In accordance with the UPU Acts  the claim procedure cannot be initiated  for mail  items received without mail reference number  (so called regular mail items) since these mail items are not registered  in the system, are not delivered  to the addressee against  signature and cannot be tracked and traced individually in postal system. 

 

 

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