🌍 Worldwide Shipping from the EU
We ship globally from the European Union using registered air mail with signature confirmation upon delivery.
📦 Tracking Your Order
Log into your account and navigate to Order History > Details to find your tracking number.
You will receive email notifications for each stage of your order.
If you don’t see these messages, please check your Spam/Junk folder or contact your email provider.Once your order ships, a tracking number will appear in your order history.
Please use this number to track your shipment — unfortunately, SGS 3D Design cannot track parcels on your behalf.Track your package via:
Aftership
17Track
Posta.hr (for tracking numbers like RGxxxxxxHR)
⚠️ Important Notices
Cash on delivery is NOT available.
Always provide a valid mobile number with country code when ordering (e.g., +365 456 7686 576).
Do not order to P.O. Boxes or if you cannot be home to sign for the package — parcels cannot be left with neighbors.
If a package sent to a P.O. Box is lost or undelivered, no refund will be issued.
📦 Lost, Returned & Reshipping Packages
Brazil & Mexico Customers: We cannot refund packages lost or destroyed by customs.
If your package is returned, we will refund only the product cost — shipping costs are non-refundable.
Return postage (€2) and any reshipping costs must be covered by the customer.
If a package is returned to us for any reason, you are responsible for paying the return shipping (€2) plus the cost to resend the package.
🚚 Shipment Delivery
Registered shipments require a signature.
If your tracking shows that the package is still at the origin post office, it is in transit — contact your local post office for updates.
We are not responsible for delivery times and cannot track shipments on your behalf.
📅 Delivery Options & Estimated Times
| Delivery Option | Processing Time | Notes |
|---|---|---|
| Priority Delivery | Ships in 1–7 business days | Prioritizes order processing (not guaranteed faster delivery); delays possible during holidays (3–10 days) |
| Secured Delivery | Ships in 1–7 business days | Available for orders up to €150; refund if lost |
| Standard Delivery | Ships in 7–10 business days | More economical; delays possible during holidays (7–14 days) |
Estimated Delivery Time:
Within the EU: 3–20 days
Worldwide: 5–30 days
USA Examples: Delivered in 13, 17, 19, 22, or 27 days.
Note: Delivery times depend on your location and local postal system. COVID-19 or holiday seasons may cause additional delays.
💰 Shipping Costs
Shipping and handling fees are calculated automatically at checkout based on the parcel weight and destination.
⏰ Order Processing Hours
We do not process or ship orders on Saturdays or Sundays.
💳 Payment Options
Bank Transfer (SEPA / IBAN / SWIFT-BIC)
Include your order reference in the payment description (e.g., "SGS-19811702").
Orders without payment within 7 days will be automatically cancelled.
PayPal
Payments are accepted in Euros only.
Please select Euros during checkout.
Card Payment
For card payments, visit our partner site: exotic-seeds.store
We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.
⚠️ Transaction Fees
Customers are responsible for any bank or PayPal transaction fees.
Please ensure accurate payment details for faster order processing.
📢 Final Notes
Before placing your order, always check our website for special notices, holiday schedules, or specific shipping conditions that might affect your purchase.