Siberian Ginseng Seeds, Eleuthero or Ciwujia

🌍 Worldwide Shipping from the EU

We ship worldwide from the European Union using registered air post with signature confirmation on delivery.

📦 Tracking Your Order

• Log in to your account and go to Order History > Details to find your tracking number.

• You will receive email notifications at every step — please check your spam/junk folder if you don’t see them.

• Track your package via:

  • Aftership

  • 17Track

  • Posta.hr (for tracking numbers like RGxxxxxxHR)

⚠️ Important Notices

• Cash on delivery is not available.

• Always provide a valid mobile number with country code when ordering (e.g., +365 456 7686 576).

• Do not order to P.O. Boxes or if you cannot be home to sign for the package. We cannot leave parcels with neighbors.

• If a package sent to a P.O. Box is lost or undelivered, you lose the right to a refund.

📦 Lost, Returned & Reshipping Packages

• For customers in Brazil and Mexico:

  • We cannot refund packages lost or destroyed by customs.

  • If your package is returned, we will refund only the product cost — shipping costs are not refundable.

  • You must pay return postage (€2) and any costs for reshipping.

• If a package is returned to us for any reason, you are responsible for paying the return shipping (€2) plus the cost to resend the package.

🚚 Shipment Delivery

• Registered shipments require a signature from the recipient.

• If your tracking shows the package is still at the origin post office, it means the package is in transit — please contact your local post office directly for updates.

• We are not responsible for delivery times and cannot track shipments for you.

📅 Delivery Options & Estimated Times

Estimated Delivery Time:

• Within the EU: 3–20 days

• Worldwide: 5–30 days

Example delivery times to the USA:
Delivered in 13, 17, 19, 22, or 27 days.

Note: Delivery times depend on your location and the local postal system. COVID-19 may cause additional delays.

💰 Shipping Costs

• Shipping and handling fees are calculated automatically during checkout based on the weight of the parcel and the destination country.

⏰ Order Processing Hours

• We do not process or ship orders on Saturdays or Sundays.

💳 Payment Options

• Bank Transfer (SEPA / IBAN / SWIFT-BIC)
  Include your order reference in the payment description (e.g., "SGS-19811702"). Orders without payment within 7 days are automatically cancelled.

• PayPal
  Payments accepted in Euros only. Please select Euros at checkout.

• Card Payment
  For card payments, visit our other site: Exotic Seeds Store
  We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.

⚠️ Transaction Fees

• Customers are responsible for any transaction fees. Please provide payment details to help us process your order efficiently.

📢 Final Notes

• Before placing your order, please check our website for any special notices, holiday schedules, or specific conditions that may affect your purchase.